What Makes a Good Courier Service?

Have you ever lost your package or consignment in the course of delivery? It must have been a painful experience. You wished you had researched a little bit more about the company that messed you up. Anyway, this tough lesson taught you that not all courier services are actually competent. The delivery industry is booming in all parts of the world. Consignments are increasing everyday and more and more personal packages need to exchanges across the seas.

Truly speaking, you will not miss to find a delivery company near your home or workplace. However, you cannot just choose your delivery company randomly. You need to be sure that your package is in the safe hands of a reputable delivery company. Here are some basic qualities you should look out for when choosing a delivery company.

Superior customer service

Delivery of packages and documents is a service business. A delivery company, therefore, is expected to exhibit excellent customer services skills. You expect them to be knowledgeable with the service procedures, payment methods and be ready to answer all your questions. They also need to be friendly and respectful. Do they respond to calls or call back when they miss your call? Do they reply your emails promptly? Are their customer service channels operational at all times? The nature of customer service tells you about the company’s efficiency in delivering your package.

Safety and time

The most critical concern for you when delivering goods or documents to another place is their safety. You do not want them to be delivered in a distorted condition or get lost on the way. Find out the measures they take to ensure that packages are transported safely. If you have fragile goods, will they use cushioning techniques to protect them? Do their vehicles have GPS devices so that you can keep track of your package? Time is a great asset in business. Slight delays in delivery of goods might translate to loss of money. You need to find out if the delivery time of the company matches your demands.

Integrity and honesty

Once in a while, packages will not arrive at their prescheduled destinations on time. A professional courier company should provide you an honest and valid explanation should anything go wrong with your parcel. Accidents are inevitable and the weather is unpredictable. Should any of these eventualities occur, the delivery company should communicate with you immediately and provide a viable solution.

Insurance

Do not use the services a delivery company that is uninsured. Accidents, loss and damage of parcels are common occurrences in the delivery industry. A reputable courier company will have an insurance to cover you from damages or losses. If the company has an insurance cover, does it cover you for the full amount of the damaged or stolen items? In many cases, you are required to pay a surcharge for extra insurance. Make sure that the delivery service is bonded – this means that the company will be held liable if an employee steals an item.

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